When reporting and error, please include your log files and database to help us track down the issue.

Log files

 

If Miro is running, the Diagnostics dialog in the Help menu will show you where the log files are located.

 

Otherwise:

 

Windows

 

You may have to unhide the Local Settings / Local directories.

  • Go to Control Panel > Folder Options
  • Open the View tab
  • Toggle the Hidden files and folders radio button such that Show hidden files and folders is selected.

Log files for Windows XP:

C:\Documents and Settings\<username>\Local Settings\Temp\miro.logC:\Documents and Settings\<username>\Local Settings\Temp\miro-downloader.log

Log files for Windows Vista and Windows 7:

C:\Users\<username>\AppData\Local\Temp\miro.logC:\Users\<username>\AppData\Local\Temp\miro-downloader.log

 

Macintosh OSX

Log files are located in:

/Users/<username>/Library/Application Support/Miro/dtv-log/Users/<username>/Library/Application Support/Miro/dtv-downloader-log

 

Ubuntu and other Linux distributions

Log files are probably located in:

~/.miro/miro.log~/.miro/miro-downloader.log

If you don't use PCF-built packages, then the locations of the log files will be wherever the packager put them.

 

 

Database Location

If Miro is running, the Diagnostics dialog in the Help menu will show you where the database is.

 

Windows

Windows XP:

C:\Documents and Settings\<username>\Application Data\Participatory Culture Foundation \Miro\Support\sqlitedb


Windows Vista and Windows 7:

C:\Users\<username>\AppData\Roaming\Participatory Culture Foundation\Miro\Support\sqlitedb

 

OSX

/Users/<username>/Library/Application Support/Miro/sqlitedb

 

Ubuntu Linux

Probably at:

~/.miro/sqlitedb